Free AI Website BuilderEffective Date: ___ (16-Nov-2025)
Welcome to Hispeed Broadband Nilanga (“we,” “our,” “us”).
By using our broadband services or visiting hispeed.nilanga.in, you agree to the following Terms & Conditions.
If you do not agree, please discontinue using our services.
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1. Service Overview
Hispeed Broadband Nilanga provides internet services including:
FTTH broadband connections
Wi-Fi services
Installation & maintenance
Customer support and related solutions
All services are subject to availability and technical feasibility in your area.
2. User Responsibilities
By using our services, you agree to:
Provide accurate personal information
Maintain the security of your router/ONU and Wi-Fi password
Use the internet responsibly and legally
Not engage in any illegal, abusive, or harmful activities online
Notify us immediately in case of unauthorized access or technical issues
You are responsible for any activity performed using your connection.
3. Installation & Equipment
Installation charges, router/ONU deposits, and device ownership depend on the selected plan.
Devices provided on a rental/returnable basis must be returned in working condition if service is discontinued.
Damage or loss to equipment may incur replacement charges.
4. Billing & Payments
All plans must be paid in advance unless specifically agreed otherwise.
Payments once made are non-refundable, except under special cases defined in our Refund Policy.
Late payments may result in temporary service suspension.
Renewal reminders may be sent through SMS, WhatsApp, email, or phone call.
5. Fair Usage Policy (FUP)
Some plans may have FUP limits.
Speed may be reduced after crossing the data threshold as per plan terms.
6. Service Interruptions
We aim for maximum uptime, but we are not liable for:
Power failures
Fiber cut or local outages
Maintenance activities
Weather or natural calamities
Third-party infrastructure issues
We will always try to resolve issues as quickly as possible.
7. Prohibited Activities
You agree not to use our services for:
Hacking, fraud, or illegal downloads
Spreading malware or viruses
Sending spam or bulk unsolicited messages
Viewing, sharing, or uploading illegal content
Activities violating Indian IT Act, DoT, or TRAI regulations
Violation may lead to immediate suspension without refund.
8. Data & Privacy
We follow strict privacy practices as mentioned in our Privacy Policy.
Logs may be maintained as per DoT compliance.
9. Speed & Performance
Actual speeds may vary due to:
Device limitations (old mobile/PC)
Wi-Fi range or interference
Peak usage hours
Server-side limitations
We commit to providing the best possible stable connection.
10. Termination of Service
We may suspend or terminate service if:
Bills are unpaid
User violates legal or policy terms
Misuse or abuse of the network is detected
You may also request service termination by contacting support.
11. Liability Limitation
Hispeed Broadband Nilanga is not responsible for:
Loss of business or data
Online fraud or security issues on your devices
Any indirect, incidental, or consequential damages
Our responsibility is limited to providing broadband connectivity.
12. Amendments
We may update these Terms & Conditions anytime.
Continued use of our service means you accept the updated terms.
13. Contact Information
For queries, billing issues, or complaints:
📧 info@hispeed.nilanga.in
📞 9607217005
📍 Nilanga, Maharashtra
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