Data Deletion Policy – Hispeed Broadband Nilanga

Effective Date: (16-Nov-2025)

At Hispeed Broadband Nilanga, we value your privacy and are committed to giving you full control over your personal information. This page explains how you can request deletion of your data and what information we can or cannot remove.
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1. What Data We Can Delete

You may request deletion of the following personal information:

Name, email, phone number

Installation address

Contact details shared during service request

Support conversation logs

Optional documents provided (if not required by law)

2. What Data Cannot Be Deleted

Certain information must be retained due to legal and regulatory requirements under DoT/Telecom/IT laws. This includes:

Basic customer registration details

Internet usage logs required for compliance

Payment records and invoices

Fraud-prevention and security logs

Any data needed to resolve a dispute or legal obligation

Such data will be retained only for the period mandated by law.

3. How to Request Data Deletion

You can submit a deletion request through any of the following methods:

A. Email

Send an email to:
📧 info@hispeed.nilanga.in

Subject: “Data Deletion Request”

Include:

Full name

Registered mobile number

Customer ID (if any)

Description of what data you want deleted

B. WhatsApp / Call

Contact our support team at:
📞 9607217005
We will ask you to confirm the request by email for security.

4. Verification Process

To ensure your data is not deleted by someone else, we will verify your identity using:

OTP verification

Confirmation via registered mobile number

Cross-checking basic account details

Only after verification can we proceed with deletion.

5. Time Required for Deletion

We will acknowledge your request within 7 business days.

After verification, eligible data will be deleted within 30 days.

You will receive a confirmation message once deletion is completed.

6. After Data Deletion

Once the requested data is deleted:

You may not be able to access account history.

Some services or previous billing information may not be available.

We may retain non-identifiable, anonymized information for internal analysis.

7. Contact Us

For any privacy or data deletion queries, contact:

📧 info@hispeed.nilanga.in

📞 9607217005
📍 Hispeed Broadband Nilanga, Maharashtra